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Shipping Policy

International Shipping Process &Time

1. Does Lukureyes ship to my country?
The shipping range reaches United States of America , and Canada, Australia, EU and many other countries around the world.

 

2. When can you ship my order ?

Packages will be dispatched from china within 48–72 hours of placing the order (except holidays). At the same time, you will receive a notification email in your mailbox after the package is shipped. The tracking number inside is to track the timely status of the package.(If you do not receive the email, please check your junk mailbox or email us 📮info@lukureyes.com in time)


3. How long is the shipping time?✈️

Usually,the standard transportation may take 10 to 20 business days for the parcel to arrive in most countries or your place.

Total delivery time = processing time + shipping time

Processing Time: 1-3 business days (Usually within 24h, and it will be delayed to within 48-72h during the certain holiday.)

After the package is sent out, the estimated arrival time is as follows:

Country Shipping time Logistics
United States 9–15 days Default Logistics
United Kingdom 6-9 days Default Logistics
Canada 9-15 days Default Logistics
Germany 7-10 days Default Logistics
Italy 7-10 days Default Logistics
France 5-9 days Default Logistics
Spain 8-10 days Default Logistics
Australia 8-15 days Default Logistics
Israel 10-15 days Default Logistics
Countries outside Europe 15-20 days Default Logistics

The shipping time is up to multiple factors, like the destination country, custom, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

If you haven't received the package for a long time, it may be a case of package loss, please contact us in time, we will handle it for you.
 

4. How much does shipping cost?

Free shipping on all orders.

 

5. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.


6. How can I track my order?

Once your order is shipped, we will send you an email with the tracking number. After that, you will be able to track your order at https://www.17track.net/en Please allow 1-2 business days for tracking information to be available.


7. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at info@lukureyes.com. We'll  resend a new one or give you a full refund.