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Return/Refund Policy

We only accept returns within 7 days from receiving the order.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.


Return Shipping Fee
The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
If you ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
We do not accept packages returned using C.O.D. service.


CANCEL
We do not accept cancellations without reasonable reasons. We do not accept cancellation due to logistics factors, because international transportation is inherently an uncontrollable process, we hope you can understand.
In the case where you have paid but the package has not been sent, if you cancel the order, we can immediately refund you in full. If the package has already been sent, you need to process it in accordance with the above terms.
To return your item, please send an email to lukureyes.com and we will provide you with a return address. Please go to your local post office (as this would be the least expensive option) to ship the package with regular mail and tracking service to the address provided to you.

 

NOTE
The following situations require the buyer to bear the logistics costs.
1. Filling in the wrong address when placing an order causes delivery failure.
2. Changing the delivery address during parcel transportation causes delivery failure.
3. The package has been delivered, but the package has not been received due to other reasons.
4. Due to the buyer's own reasons, the package delivery fails, and the seller no longer provides free shipping.